This section has been created to provide you with detailed instructions on how to find, detect, and fix problems that you might be having with your Mediacom Online service. This area is broken up into two sections, Connectivity Problems and Browser Problems. If after consulting this section you are still unable to resolve your problem, you may want to consult the FAQ's section before placing a service call.


Connectivity Problems
This section will help you try to restore your connection with Mediacom Online. If you launch your browser and cannot reach any Web site on the Internet, this section is for you. This section will provide you with instructions on how to troubleshoot your cable modem, network settings and software configuration.

Windows Connectivity Problems
Windows 2000 Connectivity Problems
Macintosh Connectivity Problems


Browser Problems
This section will try to help you fix the most common problems with your web browser. If you cannot access the Internet, cannot get to the Mediacom Online home page or receive an error message in your browser window, these are the instructions you should follow. They will guide you through checking your browser's settings and security features, helping to get your browser working again.

Windows Browser Problems
Macintosh Browser Problems



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